“In one scenario, there was a period of the day where Sensi was picking up on a lot of cognitive anomalies where the client was very confused, forgetful, disorientated, and was making a lot of distressed phone calls to family members. In a recent episode of our podcast, Miki Rossanis, Head of Clinical Development at Sensi.AI shares how artificial intelligence technology can help families and agencies determine what time of day a client needs the most help and what kind of physical care they need: Listen to your client’s and their family’s needs to determine when they believe care would be the most helpful, and hire employees based on those hours. Not every client requires care at the same time or during office hours. Instead, strategically place the staff you do have in the hours they’re needed the most. Many clients complain that their caregiver isn’t scheduled to start their shift until hours after they needed them most or are leaving before they’ve met all their needs for the day.Īs caregiver shortages continue, lack of staffing makes it difficult to ensure there is always someone scheduled to take care of a client during their desired hours.īut before the industry-wide staffing shortage induces further panic, the solution isn’t to hire more caregivers. HCP Training offers culinary skill training courses that will help your care staff know what types of meals are reasonable to prepare for clients and give them greater confidence in understanding how to fulfil their client’s needs.Ĭomplaint #6: When they don’t have scheduled care during the hours they need it most Care staff who learn culinary skills for the workplace improve health outcomes when they are given the tools to manage nutrition for chronic conditions. Stand out as an agency by training your caregivers with basic cooking skills so they can take care of your clients as if they were their own loved ones. In fact, most clients reported just wanting to be able to rely on their caregivers to make them a grilled cheese sandwich, fry an egg, or prepare a small meal. While we recognize that a caregiver isn’t hired to be a personal chef, sometimes clients do not have the ability to feed themselves or would appreciate being cared for in a small way with a simple dish. While this seems like an easy complaint to skip past, the number of clients who stated they would appreciate if your caregivers had basic cooking skills was staggering. ![]() Making your employees accountable for their actions starts by clearly communicating the quality of care your agency expects:Ĭomplaint #7: Caregivers who can’t prepare a meal Train them to deliver polished, quality care before they even step inside your clients’ homes. As some clients are on a strict schedule, having a caregiver show up late could result in being left unattended or cause an inconvenience for family members who have to stay longer as they miss out on those extra 10-20 minutes they’re paying for.Īccording to your clients, your caregivers are also not completing what is expected of them, are spending most of the time on their phones, and are arriving in unsuitable attire.ĭon’t be left wondering how your employees are acting when you aren’t looking. Which is why listening to what your clients experience every day is the only way to know that they’re frustrated with caregivers arriving late, leaving before the end of their shift, or not showing up at all. The little things your caregivers do define your agency’s reputation-and it’s all being done behind your clients’ closed doors. Likewise, family members hire your agency with the expectation that you will provide someone they can trust to take care of their loved ones with dignity, respect, and friendship.Īnd it begins with bridging the generational gap between client and caregiver.Īs 1/3 of the American labor force is made up of Millennial or Gen Z employees, the age difference between most of your employees and clients is no secret.īridging this generational divide is not only crucial to client satisfaction, but can also be argued as the secret to providing meaningful and fulfilling work outcomes for the rising generation.Įmpower your care staff to build relationships with their clients:Ĭomplaint #9: Care staff that lack accountability While it’s in the job title, it’s a practice that is easily taken for granted in the field: “care.”Īlthough your caregivers may be checking all the boxes of their job description, clients are looking for companionship that makes them feel less like a checklist and more like a friend.Īs caregivers are often the only social interaction a client receives, caregivers have the unique opportunity to not only help their clients feel less alone as they work, but to build life-changing relationships while on the job. Complaint #10: Being treated like a job instead of a friend
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